Frequently Asked Questions

Everything you need to know about your next mobile device.

Are your phones brand new or refurbished?

We offer both brand-new factory-sealed devices and certified refurbished models. Each product page clearly indicates the condition of the phone to ensure transparency.

What kind of warranty comes with my purchase?

All new phones come with a standard 12-month manufacturer warranty. Our certified refurbished devices include a 6-month EasyPhones limited warranty covering hardware defects.

How long does shipping take?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.

Can I return my phone if I change my mind?

Yes, we offer a 30-day money-back guarantee. The device must be returned in its original packaging and condition to qualify for a full refund.

Do your phones work with all network carriers?

Most of our devices are sold 'unlocked,' meaning they are compatible with any GSM or CDMA carrier globally. Please check the specific product specifications for band compatibility.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.